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Returns and Delivery
 

We have created this 01/02/2014 day returns & delivery policy.
 

Returns

 
We understand that from time to time you may wish to return a product to us.
Please email info@dwswholesale.com to request a refund and we will assign you a tracking Number.

 
Send your returned item to
Dws wholesale ltd
Returns Department 
Unit-4
Acorn Court
Clarion Close
Llansamlet
SA6 8RT
Include in your package a signed letter stating the reason for your return.
 
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
 
(a)            we receive the returned product within 14 days following the date of purchase of the product;   
 
(b)            the returned product is unused, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached,] and otherwise in a condition enabling us to sell the product as new;
 
  • Returns procedure

 
In order to take advantage of your rights under this returns policy, you must follow above instruction.
 
  • Exclusions

 
The following kinds of products may not be returned under this policy:
 
food, drink and any other products liable to deteriorate within the period set out in the above sections.
 
  • Refunds

 
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
 
  • Improper returns

 
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
 
(a)            we will not refund or exchange the product;
 
(b)            we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
 

Delivery Policy

 
  • Turnaround

All orders are shipped next day when placed before 12 noon subject to availability
Monday - Friday 8am - 5pm.
  • Carriers


We use the  various carriers to deliver our orders
 
  • Order Tracking

If a tracking # is provided by the shipping carriers, we will update your order with the tracking information. Please note that some orders will not have tracking numbers. 
  • Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 
  • Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.   
  • Kegs

    Due To Deposits On Kegs, Kegs ( beer,lager and cider ) Can Be Ordered For Local Delivery Only.
    e.g. Swansea, Llanelli, Neath, Port Talbot, Bridgend And Surrounding Areas. 
    Orders Place Outside These Area Will Be Cancelled.

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