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Returns and Delivery
 

We have created this 01/02/2014 day returns & delivery policy.
 

Returns

 
We understand that from time to time you may wish to return a product to us.
Please email info@dwswholesale.com to request a refund and we will assign you a tracking Number.

 
Send your returned item to
Dws wholesale ltd
Returns Department 
Unit 3-4
Llanelli Workshops
Trostre Ind Park
Llanelli
SA14 9UU
Include in your package a signed letter stating the reason for your return.
 
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
 
(a)            we receive the returned product within 14 days following the date of purchase of the product;   
 
(b)            the returned product is unused, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached,] and otherwise in a condition enabling us to sell the product as new;
 
 
In order to take advantage of your rights under this returns policy, you must follow above instruction.
   
The following kinds of products may not be returned under this policy:
 
food, drink and any other products liable to deteriorate within the period set out in the above sections.
   
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
   
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
 
(a)            we will not refund or exchange the product;
 
(b)            we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
 

Delivery Policy

 
  • Turnaround

All orders are shipped next day when placed before 12 noon subject to availability
Monday - Friday 8am - 5pm.

We use the  various carriers to deliver our orders
 
If a tracking # is provided by the shipping carriers, we will update your order with the tracking information. Please note that some orders will not have tracking numbers. 
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.   

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